My videos won't play

1 - Close your browser, then restart it and log back into your course.

2 - If that doesn't help, try a private/incognito browser window.

  • Chrome: click the 3-dot menu in the upper right corner, then "New Incognito window"
  • Safari: File/New Private Window

3 - If that doesn't help, try a different browser, like Chrome, Edge or Firefox.

Still having trouble? Send us a screenshot of what you're seeing and we'll troubleshoot ASAP.

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