My videos won't play

First, try a hard-reset of your browser cache.

1 - On Chrome for Windows - press CTRL-F5. Then close the browser completely. Then open it again.

2 - On Safari for Mac - press OPTION-COMMAND-E. Then close the browser completely. Then open it again.

3 - If you're using your phone, close all browser windows. Then open the browser again.

Then try viewing the video again.

If that doesn't help, please try a private/incognito browser window.

If that doesn't help, please try a different browser, like Edge or Firefox.

If that doesn't help, please send us a screenshot of what you're seeing and we'll troubleshoot ASAP.

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